In this brief video, Alvaria CEO Patrick Dennis discusses the benefits of joining Aspect and Noble and other topics, including how Alvaria is reshaping customer experience and what the future holds.
Aspect Software merges with Noble Systems of Atlanta Georgia, to form Alvaria™, a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. The newly combined company will be led by Patrick Dennis, Aspect President and CEO, who says:
“This merger will combine two of the leaders in the customer experience space into a major unified force for innovation and growth. Our unified customer base represents the largest financial institutions, healthcare, online retail, and travel and transportation companies in the world. We are so excited to embark on this next stage of our corporate development.”
Michael Harris, Alvaria Chief Product Officer and CMO adds:
“We are launching Alvaria with an aggressive schedule, beginning with the immediate introduction of our new corporate identity and website, followed by merged operations. Customers of Aspect Software and Noble Systems will continue to use the existing products and services they depend on now for delivering mission critical services, without interruption, followed by a seamless transition to the next generation of Alvaria systems and services.”
Abry Partners (“Abry”), a Boston-based private equity firm, spearheaded the merger and is now the majority owner of the combined company. Vector Capital, owner of Aspect, will continue as minority equity holder. The total value of the combined transaction is over $1 billion USD. A partner at “Arby”, Tomer Yosef-Or stated:
“We are impressed with the transformation of Aspect under the leadership of Patrick and the Vector team, and Noble Systems will be an excellent merger partner, making Alvaria an even stronger competitor in the market.”
News of this merger was met with enthusiasm from key Industry Analysts. According to Nancy Jamison, Industry Director, Information and Communications Technologies at Frost and Sullivan:
“The Aspect/Noble merger will be a jolt of lightning to the Contact Center market for several reasons; first will be the surprise to the market, second will be the long-term opportunity these two companies and product lines bring. Large enterprise customers will especially see big benefits through innovations to come. This could spur more acquisitions as vendors vie for customers and market share.”
Aspect Software and Vector Capital were advised by Jefferies LLC as their sole financial advisor, and Paul Hastings LLP as their legal counsel. Abry Partners was advised by TD Securities (USA) LLC as its financial advisor, and Kirkland & Ellis LLP as its legal counsel. Noble Systems was advised by Eversheds Sutherland as its legal counsel.