Technical Support Engineer

1 April, 2022

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Sofia, valid until 29 April 2022

In order to truly grow and be competitive in the fast-paced digital market we need to make sense of the enormous amounts of data passing through our network. With your individual problem solving abilities, you can help us create a new information-based A1. This is why we are seeking a second level Technical Support Engineer.

What you are going to do:

Administer, monitor and maintain the supported systems in operation within the required parameters (availability, performance);
Analyze and evaluate failures and performance decreases on database and application level
Analyze business requirements and apply changes in stored DB procedures to reflect them in the supported systems
Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
Monitor application servers and workload;
Handle incidents (analyze logs, errors handling, finding resolutions or workarounds within the specified SLAs/OLAs);
Develop tools/scripts to automate routine operational tasks;
Maintain system documentation.

What we are looking for:

University degree in the field of IT/Telecommunication or any other relevant;
At least 1 year of working experience in monitoring/reporting/supporting applications;
Unix/Linux experience is mandatory;
SQL Knowledge (Oracle) is mandatory;
Fluency in English – written and spoken.

It will be considered as a plus, if you have:

Knowledge of ITIL (Incident-, Problem-, Change-, Deployment-, Event-Management);
Experience with 2-tier or 3-tier applications – J2EE servers and applications.

What we offer you:

A chance to join one of the most exciting fast-developing industries and to work for the market leader;
To work in friendly, ambitious and motivated team of professionals;
On- and off-the- job training according to personal potential and company needs;
Challenging assignments and career development opportunities in multinational environment;
Attractive remuneration package and fringe benefits;
Safe working environment during COVID.

Apply now!

If you need further information about the position, please contact Tsveta Marinova /Tsveta.marinova@a1.bg/

The social benefits for this position are: